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GSU has been a consistent program for girls in Utah for 100 years now, providing girl-led programming even through tough times. With Girl Scouts, girls have the tenacity to find their courage, build their confidence, and show their character. And now, connection is more important than ever as we navigate the year ahead. Renewing in Girl Scouts allows your girl to continue her journey and find ways for her Girl Scout grit to shine the brightest.  Review the 2020 On-Time Renewal flyer for incentives and 2020 On-Time Renewal FAQs.

GSU Renewal T-Shirt

On-Time Renewal FAQs

How does a girl or troop earn all incentives?

Rewards are cumulative. Girls/Troops renewing in the first week of August are eligible for ALL possible reward opportunities during the On-Time Renewal campaign. This includes those that completed renewal during the Early Bird campaign. Girls/Troops renewing in August are eligible for August and September incentives. Girls/Troops renewing in September are eligible for only September incentives.

What is the Troop Program Voucher?

Troops will receive vouchers that they can use for any Girl Scouts of Utah program for their troop with participation being completed October 1, 2020 – September 30, 2021. Registration will be completed through customer care for any program. Vouchers will need to be surrendered at the time of registration. Program registrations are made on a first-come, first-served basis; availability will be based at the time of registration. Vouchers are up to $150 value and there is no return of unused portion. Vouchers are meant to be used for one program per troop.

What is considered 100% for troops?

Troops are required to have 100% renewal in order to be eligible for all rewards. 100% will be determined by the number of girls actively registered in the troop as of March 31, 2020. Adult Ratio requirement means the adults required for the troop to be compliant for safety ratios. 

How will troop leaders know how many girls are in their troop?

Current troop rosters will be emailed the first week of August for verification purposes.

As a troop leader, what should i do with "inactive" girls on my roster? Will they affect my renewal numbers?

Your renewal goal was based on girls registered as of 11:59 p.m. March 31, 2020. Inactive members on your roster in Volunteer Tool Kit (VTK) are present because their information will save for one full membership year following their activity within any troop on the off chance that they need some information about their activity with the troop and/or if they decide to return. (Or you may possibly have to provide them badges and/or cookie rewards).

What if girls are not coming back next year?

Girls not returning due to graduation/aging out of the girl program are not required to have replacement within the troop. Please just verify this with your Volunteer Support Specialist (VSS).

If there are girls not returning (not due to graduation), they will need to recruit/add new girls to replace those leaving the troop in order to be eligible for the troop rewards.

Troop leaders will need to recruit new girls to join the troop and “replace” the girl(s) not returning. With us being in our On-Time campaign, girls would just need to register for the 2021 membership year. These registrations are available as of August 1 in the registration process.

It feels like I'm just being penalized because I have girls not returning.
We understand that it can read a bit like that and that is not the intent. Our intent is to be inclusive and to help expand our membership. We understand that the 100% renewal is a stretch and so are the incentives that we are offering. We are hoping that if you are open and willing to extend an invitation to a new girl that she would help enhance your troop and make for the best Girl Scout experience. 

As you have probably heard us talk in member updates, town halls, and newsletters, our membership numbers are down from last year. We know that the Girl Scout Program is ideal for all girls, and we really need and want our volunteers and leaders to help drive membership growth. We hope that we have better explained the reasoning behind the idea of replacement of membership rather than lowering our membership numbers.

When will winners of drawings be announced?

Drawing winners will be announced weekly on the GSU Program Support Facebook page on Mondays and in the GSU newsletters on Thursdays. Troops will receive an e-mail to the leaders in confirmation. *The final week in August will be announced Tuesday, September 1, to allow for the August 31 renewals.

When will incentives be sent to troops and girls?

All troop vouchers will be mailed by October 10, 2020 to the Troop Leader address that GSU has on record. 

How will T-shirts be provided to girls and adult members?

We will provide details in September for ordering and delivery instructions.

Can I use Activity Credits for renewal?

Yes, you sure can! Please mail your activity credits into the SLC Office. If you are using your credits for another member and/or sending in multiple renewals, please also include the Activity Credit Redemption Form for verification. Please allow 10-14 days for the registration to be completed. We will honor the postmarked date for meeting incentive deadlines. It is best if mailed two weeks prior to the end of On-Time Renewal, so try to mail by Sept 16.

Girl Scouts of Utah
Registration – Customer Care
445 East 4500 South
Murray, UT 84107

What does "active role" mean?

“Active role” is an adult member actively engaging with Girl Scouts of Utah. This includes Troop Leader, Co-Leader, Troop Cookie Manager, Troop Fall Product Manager, Troop Treasurer, Troop Supporters, Service Unit Team Members, Council Trainers, Council Committee Members, etc. An Adult Membership and/or Lifetime Membership does not automatically qualify for an active role as they may be disengaged for the current year.

I am a lifetime member. Shouldn’t I already be counted as renewed?

Many volunteers change roles each year. We don’t automatically assume that a leader is returning to their active role. Please sign into MyGS and click the renew button for your membership next year, and it will update the system. We appreciate your continued dedication.

Who can attend the Service Unit ceremony?

The Volunteer Support Service (VSS) Team will provide a virtual ceremony that all SU girls adults, and troops will be invited to attend. In addition, Lisa Hardin-Reynolds (CEO), Ruth Strawser (COO), or Leslie Egan (Board Chair), and one of the Volunteer Support Team will be present and participate in the ceremony. Date of the ceremony will be determined by the VSS, Service Unit Team, and the executive team member attending. We will look to scheduling in October or November.

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Lifetime Membership Offer Extended

GSUSA is extending the gift-with-purchase offer to August 31 so our graduates and their caregivers can purchase lifetime membership as girls bridge to alum. This gift offer is not limited to graduates and will be available to all new lifetime members. Lifetime membership for graduates and young alums is only $200 for a lifetime association with the organization that helped develop her into the woman she has become!  

Become a lifetime member today! Gifts should be selected by September 30.

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Keep her engaged and inspired in challenging times

In challenging times, our Girl Scout grit shines the brightest. That’s why we’re prepared to be a source of consistency for you and your girl when you need it most.

As we navigate through the COVID-19 pandemic together, we’re working hard to ensure your girl has access to the Girl Scout experience she knows and loves in a way she can access right now. And as things continue to evolve and change, we’ll continue to adapt to meet her needs. 

We know many of the things she was looking forward to are canceled right now, but Girl Scouts is still happening. From home and online, for as long as she needs to, she can:

  • Keep the Girl Scout experience going and stay connected while earning badges through online activities with the NEW Girl Scouts at Home 
  • Participate in live virtual events and safe service projects that keep her engaged and inspired
  • Gain tangible, innovative problem-solving and life skills
  • Grow confidence in her outdoor skills and learn how to be a champion for the environment 
  • Expand her imagination through hands-on STEM activities 

The best part is that every experience and skill we can offer her right now will help her continue to be successful at school and in life when it’s time for us all to come together again. 

Because while we have to remain physically apart right now, connection is more important than ever. Whenever you’re ready to renew your Girl Scout membership, we’ll be here for you.

Have questions?  We are happy to help! 
Call us at (801) 265-8472 or send an email to

Trouble Logging In?

Q: Why isn’t my username working?
A: Your username is typically your email address. If you have more than one email address, try each. You can also use the “Forgot Your Password?” link to send a reset email to your email address. If you’re still having trouble, contact your council’s Customer Care team.

Q: Why aren’t I getting the password reset emails?
A: The password reset emails come from, so please make sure it’s added to your safe senders list. If you requested the reset email before marking our email address as safe, check your spam folder. If you’re still not receiving the email, contact your council’s Customer Care team to verify that your username/email address is correct.

Q: How do I reset my password when I no longer have access to the email address associated with my account?
A: Your council’s Customer Care team can easily change your username/email address without requiring you to recreate your account.

Q: Why can’t I see my family when I log in?
A: There are a couple reasons this could happen:

  • Another adult family member may be listed as the preferred contact on the account. That person must log in to renew. Contact your council’s Customer Care team if you’d like to be listed as your household’s preferred contact.
  • You may have a second or duplicate account with a different email address. Try a different username. If that works, be sure to contact your council’s Customer Care team to merge the two accounts into one.

Q: Why can’t I see my troop(s) when I log in?
A: There are several reasons this could happen:

  • Troops are listed on a separate tab from your family. If you have more than one troop, look for the pull-down menu to change between them.
  • Check your member profile to make sure you’re listed as a volunteer in the troop.
  • Not all troop volunteers can access the troop tab. Check with your council to see which volunteer roles they allow to access the tab.
  • If your background check has expired, you may lose access until it is up-to-date.

Your council’s Customer Care team can provide additional support.