side menu icon

Cookie Resources

We want the Girl Scout Cookie Program to be as successful as possible for girls and volunteers! Check out the resources below for everything you need to know about the cookie program.

COOKIE SEASON EXTENDED: With customers buying larger quantities of cookies than they have in the past, we have seen booths sell out and we've had to order thousands of additional cases to support our cookie entrepreneurs. To help troops sell through their remaining inventory and take advantage of this buying behavior, we are extending booths by one week, to March 27! Plus, we will be offering free shipping on Digital Cookie orders of 6 boxes or more March 22-27! For more details, see Extended Cookie Sale Dates & Details. 
UPDATED - Cookie Cupboard hours

COVID-19 Guidelines

Introduction

The theme of the 2021 Girl Scout Cookie Season is “We’ve got this!” and never has that been more important or true than right now. We want all our girl entrepreneurs to have a safe and successful cookie season. In order to do that, we must all follow the rules and guidelines below. 

Girls and volunteers are not required to participate in any activity. It is the sole discretion of each individual family and their comfort level with the planned activity. Anyone participating in any in-person activity must complete both the Family Agreement form and Assumption of Risk, Release and Waiver of Liability Relating to Coronavirus/COVID-19. 

Girl Scouts of Utah (GSU) can modify this guidance from time to time as circumstances change.

The COVID-19 pandemic continues to change as infection rates fluctuate across the state and country. There may be regional differences or developments since this guidance was published. Continue to follow local, state, and national directives. Discuss plans with families.

Restrictions vary greatly from state to state, county to county, and even from town to town—and frequently change. GSU requires following the most restrictive guidelines as the health and safety of our members is our top priority. For example, if your local guidelines do not require masks in public, GSU does. Therefore, masks must be worn during all in-person meetings and activities. 

Please continue to refer to GSU’s COVID-19 Guidelines for all in-person activities. This guidance is updated frequently as local and state guidelines are continuously changing. Find all GSU COVID-19 guidance here.

Booth Health & Safety Tips

Girl Scout Cookie Booths
Due to the COVID-19 environment, many of our cookie booth partners are choosing not to participate in cookie booths this year. Cookie booths will be allowed following all local, state, and GSU COVID-19 guidelines; if this changes, GSU will send out an update. Local guidelines could look different for each area within GSU. Cookie booths may be conducted in new and traditional ways. Strict adherence to safety is required when utilizing any Cookie Booths. 

Traditional Girl Scout Cookie Booth
Adhering to cookie booth procedures outlined in the 2021 TPM Manual, troops set up in front of participating locations to ask the general public for support of their troop. During a traditional cookie booth, simple variations of the process will be needed. Full hygiene guidance for COVID-19 can be found here.

  • Wear a mask 
  • Wash hands frequently with soap and water 
  • Use hand sanitizer 
  • Stay 6 feet away from customers.   
  • Bring masking tape, cones, or line markers to show where customers should stand. 
  • If you have a rectangular table, consider using it lengthwise rather than horizontally 
  • Only place a single package of each variety on your table for display, or create a menu board 
  • Always keep all girls behind the table – maintain social distancing between girls and between girls and customers. 
  • To fill customer orders, pull cookies directly from the cases behind/under the display. 
  • Make sure to have plenty of bags available. Place all orders into bags to transfer to the customer. It is recommended to use paper bags and other recyclable options for packing the orders. 
  • Implement contactless methods for payment and cookies (see below) 
  • Record the sale according to your troop process and accept payment. If cash is offered, give change as needed and use hand sanitizer immediately after. 
  • If utilizing the credit card option through the Digital Cookie app, ask the customer to hold their card and enter the numbers without handling the card or handing your device to the customer. If customer entry is needed, use a stylus pen. Wipe the pen and device with a sanitizing wipe upon completion and use hand sanitizer. 

Contactless Ideas: 

  • Menu board instead of cookie boxes on the table 
  • Money envelopes to collect money and return change in a new envelope 
  • Bin or basket to transfer cookies to customers touch free 

To maintain social distancing, it is recommended that there be only 2 adults and 2 girls at each booth table.  

Troops may rotate girls throughout their booth shift to give more girls an opportunity to attend a booth.  

Face Coverings

Face coverings are required for all in-person participation in the Girl Scout Cookie Program, including but not limited to order taking, delivery, or direct sales.

Family & Girl Resources

Cookie Rewards

Check out the 2021 Cookie Rewards for girls!

Troop Goal Getter Reward

Each troop can be a Goal Getter by increasing their troop’s initial order by 10% over last year’s troop initial order. New troops (as of this membership year) must place an initial order of 10% more than the overall GSU average from 2020. Troops do not need to fill out a Goal Getter Form in order to be eligible.

Goal Getter Program 

Older Girl Opt Out Program

Cadette, Senior, and Ambassador troops may choose to opt out of receiving rewards and instead earn additional Activity Credits! Troops may only opt out if the entire troop consists of Cadettes and above. Troops must submit the Older Girl Opt-Out Form in order to opt out of rewards.

Older Girl Opt Out Program

Activity Credits

Girl Scouts of Utah Activity Credits encourage girls to participate in the cookie program. Activity Credits give parents/guardians the freedom to choose how to reward girls for their hard work. A girl and her parents/guardians, not the adult leaders, decide how her Activity Credits will be utilized. Check out the Activity Credit Program for more details.

350+ Cookie Celebration

Girls who sell 350+ packages of cookies will be invited to join other Girl Scouts on June 5, 2021 for a celebration at Cowabunga Bay in Draper, Utah! Girls will have the option to attend either the morning session or the afternoon session. The Cookie Celebration includes entrance to the waterpark, drinks, a catered lunch, and a sneak peek at next year’s cookie program and Fall Product Program rewards.

If a Girl Scout in your troop earns the 350+ Cookie Celebration at Cowabunga Bay, her primary contact listed on her membership record will receive an email with event details and registration instructions. This email will be sent at the beginning of April 2021.

A parent/guardian or troop leader must register the girl for this event following the instructions in the email. Earning the event does not equal registration.

4,000+ Disneyland Trip

Girls who sell 4,000+ packages of cookies will earn a 3-night trip to Disneyland in California. The trip includes airfare, hotel, park tickets, and meals for the girl. This trip is for girls only and will be chaperoned by Girl Scouts of Utah council staff. Qualifying girls will receive an email in April with details and information on registration. Trip date is TBD.

5,500+ Disney Cruise

Girls who sell 5,500+ packages of cookies will earn an amazing 3-night cruise to Baja from San Diego on the Disney Cruise Line. Trip includes airfare, cruise, and meals for the girl. This trip is for girls only and will be chaperoned by Girl Scouts of Utah council staff. Qualifying girls will receive an email in April with details and information on registration. The cruise is scheduled for October 15, 2021

Cookie Entrepreneur Family Toolkit
Her Cookie Business = A Family Affair!

The year-by-year Cookie Entrepreneur Family pin collection is the latest addition to the Girl Scout Cookie Program—and was inspired by and designed for families just like yours!

It’s never been easier to support your girl as she develops business skills, makes amazing memories, and earns a different pin for her uniform every cookie season. The simple, age-specific guidelines have been tailored for her developing skill set, making success a snap.

Use these Daisy, Brownie, Junior, Cadette, Senior, and Ambassador videos and activities as a guide.

Find your girl's level below to get started.

Cookie Family Meeting Guides

Making cookie family connections easier, smarter, and sweeter than ever! Introducing new meeting resources to engage girls and families in their Girl Scout Cookie Program experience. Find your girl's level below to get started. 

Cookie Program Family Meeting guides:

Online Cookie Badge Tip Sheets

Online Selling Tips for Earning Your Cookie Business Badges

Find your level to get started:

In-Person Order Taking

Initial Order: Collecting In-Person Orders of Girl Scout Cookies
The Initial Order Period begins Saturday, January 16, and ends Sunday, January 31. Traditional door-to-door order taking is allowed. This includes visiting businesses and other locations to take orders. When taking orders in-person, all GSU and local COVID-19 guidance must be followed. This includes wearing a face covering, maintaining proper social distancing, and following proper hygiene practices.

Our goal is to limit person-to-person contact. When taking in-person orders, consider placing the Girl Scout Cookie Line Up on the back of a clipboard or in a protective sleeve. Rather than handing the customer the order card, girls can hold up the flyer and show the customer available cookie varieties from a safe distance. Cookie Sellers can also make copies of the cookie lineup and give each customer a copy to keep, along with contact information in case they want to order more cookies later.

Girls or their parents write orders on the card, double-checking sale details and contact information, especially the customer’s phone number. Share with the customer that you will call or text to arrange delivery. You may use the Digital Cookie app to collect payment at time of order to help with a contactless porch drop delivery. Be sure to note on your order card that payment has been collected through the Digital Order app. You may want to share an approximate delivery date, so they know when to expect your call or text.

Stay up to date on local COVID-19 guidance and have a back-up plan for delivery if restrictions are put into place that might affect the delivery of these cookies.

Delivery and Collection of Payment

Delivery and Collection of Payment
Prior to beginning any deliveries, separate orders by customer name into bags and mark each bag with the contents, customer name, and amount to be collected. Call or text the customer to arrange a time to deliver their cookies and discuss payment options.  

Upon arrival at the customers location, call or text to alert them that you are there. Place the order by the door and back up a safe distance. Then, collect payment—more details are available below. Note that the payment has been collected on your order card or in your Digital Cookie app.

If the customer has already paid for their order, you can deliver the cookies using a contactless porch drop. Call or text the customer when you have delivered their cookies. 

Consider scheduling trunk pick-ups at a central location and scheduling customer pick-up times to minimize the number of people there at once.

Thank the customer for their order. We suggest leaving your contact information to let them know how they can purchase additional Girl Scout Cookies until March 21, 2021. After each delivery, use hand sanitizer.

Contactless Payment
Cash apps are a great way for contactless payment. Cash apps such as Zelle and Square, etc. can be used for contactless payment from a customer to a troop bank account. Take payments over the phone whenever possible.
Contactless Tip Sheet

Credit Card Payment through Digital Cookie
Credit card payments can be accepted through the Digital Cookie app. Please check your training materials for detailed instructions.
Contactless Payment with Digital Cookie

Fees Associated with Credit Card Payments
GSU is covering all credit card fees incurred through the Digital Cookie app this year. Other cash apps can be used to collect payment. However, if using cash apps other than Digital Cookie, the user will be responsible to cover any fees incurred.

Cash Payment
GSU highly recommends cashless payments. Digital Cookie or using a cash app are the best ways to collect payment. However, if the only form of payment a customer has is cash, you must collect the cash in a safe manner while maintaining social distancing. Girls can ask the customer to place the money in a secure location, maintain social distancing to retrieve the payment and leave the cookies.

Suggestions for collecting cash:

  • Consider using a small basket to place near the door so customers can place their money in it and social distancing can be maintained.
  • Consider using a fishing or bug net to collect the money from the customer, then provide change in the same manner.

Accepting Checks
Acceptance of checks is at the discretion of the Troop Leader. If the customer is paying with check during delivery, collect the check in a safe manner while maintaining social distancing.

In-Hand Sales of Girl Scout Cookies
Girls can take Girl Scout Cookies to sell directly to customers. When participating in this manner, girls and adults must adhere to all COVID-19 guidance, including the use of face coverings, social distancing, and proper hygiene standards. Whenever possible, utilize a contactless process.

Walkabouts

Complete a walkabout in your neighborhood! Be sure to abide by GSU's COVID-19 guidelines to ensure a safe selling experience for all.
Walkabout Sales Flyer

Yard Signs

Can a family place a yard sign at their home to promote a girl’s sale?

Yes, as long as the following guidelines are followed:

  • Choosing to place a yard sign at your home is a personal choice, and one that should be made by a girl and her family, keeping in mind all privacy and safety practices.
  • Yard signs may only be on the premise of a girl’s home. Signs cannot be placed in public areas, on someone else’s private property, around apartment complexes, or even at businesses owned by a girl’s family.
  • Many cities, towns, neighborhoods, and homeowners associations have clear rules about yard signs, so please ensure you are following all rules for where you live.
  • Signs may (but are not required to) include: a girl’s Digital Cookie website URL, QR code, or her adult’s phone number or email.
  • Signs may not include: a girl’s last name, age, photo, or asking people to come to the door to purchase cookies, as walk-up sales to a girl’s house are not allowed.

Please keep in mind that a girl and family’s decision to use a yard sign to advertise the girl’s sale is no different than placing flyers at neighbors’ homes with that same information.

Download a customizable yard sign and have it printed at your local print shop! Learn about the Girl Scout discount at FedEx Office & Print stores throughout Utah!

JPG Files
 Customize using basic desktop design programs

18" x 12" Yard Sign with QR Code Box
18" x 12" Yard SIgn with No QR Code Box
18" x 24" Yard Sign with QR Code Box
18" x 24" Yard Sign with No QR Code Box

PDF FIles
 Customize using advanced design programs, or send to printer for assistance

18" x 12" Yard Sign with QR Code Box
18" x 12" Yard SIgn with No QR Code Box
18" x 24" Yard Sign with QR Code Box
18" x 24" Yard Sign with No QR Code Box

 

EXAMPLES:

  • Example Yard Sign with QR Code_web

    Example with QR Code & Girl/Adult Information

  • Example Yard Sign with No QR Code_web

    Example with no QR code & girl/adult information

  • Example Yard Sign Handwritten_web

    Handwritten example with girl/adult information

Digital Marketing Tips & Safety
Cookie Rallies

What is a Cookie Rally? It’s an event to “rally” your girls so they can launch their Cookie Business into a bright future!

While the Girl Scout Cookie Program is a great way to earn funds and helps many girls do amazing things, we know that it can and should go beyond “just” a fundraiser. It should also be a skill-building learning opportunity for the girls, and at Girl Scouts, we focus on the 5 Skills of the Cookie Program. A Cookie Rally is a great opportunity to join with other Girl Scouts and learn about those 5 Skills while having a blast! It’s like a big party!

Check with your Service Unit Product Program Representative to find a rally near you!

Gift of Caring

Virtual Gift of Caring through Digital Cookie

Customers can purchase Gift of Caring packages through Digital Cookie.  These cookie packages will be ordered and delivered to the Utah Food Bank by Girl Scouts of Utah. TPMs do not need to purchase these cookie packages in their initial orders or from the cookie cupboards.

Troop Gift of Caring

Your troop can reach out to an organization in your community to collect orders for and deliver those donated cookies to through the Troop Gift of Caring program. The troop will decide who to partner with, collect the donations, and personally deliver the donated packages of cookies. It’s a great way to give back while teaching the troop valuable life lessons!

Gift of Caring patches can be purchased through the GSU retail shops!

Virtual Backgrounds
Online Options for Cookie Season

Online Options for the Girl Scout Cookie Program
The 2021 Girl Scout Cookie Program can be a 100% online program, which limits person-to-person contact. Our online cookie platform, Digital Cookie, will allow girls to participate in the program virtually. Girls and troops are highly encouraged to participate in this manner.

Email
Girls can send emails to immediate friends and family through Digital Cookie for purchase of cookies. With these emails, friends and family can choose from girl delivery or direct ship options to receive their cookies.

Social Media Individual Girl Link
Girls and their parents can obtain a social media link through Digital Cookie. This allows girls and their parents to share the opportunity to purchase cookies to their social network. *Girls and parents are required to adhere to GSU’s Social Media Guidelines in regards to selling cookies.

Digital Cookie Troop Link
This is a shareable link automatically created for each troop in Digital Cookie. Troops can share this link with customers so they can pay online to purchase cookies and choose to have them shipped or delivered, or you can arrange directly with the customer to pick up at your cookie booth.

National Cookie Finder Launched February 1!
From February 1– March 21, customers can search their zip code on the National Girl Scout Cookie Finder to purchase cookies from troops via the Direct Ship Troop Link. (Troops will be selected at random via a digital algorithm from GSUSA to receive credit.) To ensure your troop is included in the link and opted in, please follow our How To Guide

Digital Cookie

4 Easy Steps to Digital Cookie
Contactless Payment with Digital Cookie

Please note: you must approve all Digital Cookie orders within 5 days, otherwise it will default to the customer's secondary delivery choice (either donate or cancel). 

A new girl should receive her Digital Cookie link between one hour and three days after receiving her membership information. 

If you are having any issues with Digital Cookie, please contact info@gsutah.org.

National Cookie Finder Launches February 1!
From February 1– March 21, customers can search their zip code on the National Girl Scout Cookie Finder to purchase cookies from troops via the Direct Ship Troop Link. (Troops will be selected at random via a digital algorithm from GSUSA to receive credit.) To ensure your troop is included in the link and opted in, please follow our How To Guide

Digital Cookie Quick Tips for Troops

Training Videos from GSUSA

2021 Digital Media Guidelines to keep in mind during this cookie season. 

eBudde

Looking for previous eBudde emails from GSU?

Training

eBudde Training Video

Quick Tips Documents

Quick Tips for TPMs:

Quick Tips for SUPPRs:

Quick Tips Training Videos

Quick Tips Training Videos for TPMs:

Quick Tips Training Videos for SUPPRs:

eBudde Manual

Additional Family Resources

2021 Cookie Family Guide

Navigate through the 2021 Girl Scout Cookie Program with your girl with the help of the Cookie Family Guide!

2021 Cookie Family Guide
2021 Family Training Presentation

Cookie Rookie: For GIRLS!

We have a video from Little Brownie Bakers for girls who are Cookie Rookies! If girls are new to the cookie program, this fun 10-minute video is just what they need to understand the basics. They’ll learn:

  • How the program works
  • Cookie names
  • How to ask a customer to purchase cookies
  • Cookie booth essentials
  • Safety rules
  • How to set a goal

Watch the video now!
Cookie Rookie Run of Show
Cookie Rookie Goal Setter

Cookie House Party

What better way to celebrate the spirit of the Girl Scout Cookie Program than to host a cookie-selling house party? This is a super-fun strategy to help you take your cookie business to new heights! Plan a party and invite friends, families, and all of your favorite cookie customers to hear your cookie goals and favorite recipes and encourage them to purchase cookies by the case! Share your proceeds plans with your guests and discuss the great things you’ve learned through the cookie program.

Check out the Cookie House Party Guide and all the great party planning ideas from Little Brownie Bakers!

How to Be a Super Seller!

Check out littlebrownebakes.com/girls for some fun ideas on how to take your cookie business to the next level! Play fun interactive games, learn how to sell more, and check out cool crafts to help you during the cookie program. 

Cookie Booth Resources, Guides, & Tips

Extended Cookie Sale Dates & Details

We know that customers are purchasing cookies in larger quantities than they have in the past, resulting in cookie booths being sold out, and prompting our council to order thousands of additional cases to support your small businesses!

We have heard that some of you would like to continue to sell through your inventory, or even get more cookies to take advantage of this unexpected buying behavior, so we have chosen to extend the cookie sale by one week, to March 27! We have always aimed to be flexible with our cookie sale due to the continuously evolving COVID situation and the anticipated impact on the 2021 cookie season. In addition, Harmons has already jumped on board to offer this extra week of booths, as well as other various businesses who love supporting our girl entrepreneurs at their locations.

We are extremely excited to announce that we will also be offering free shipping for Digital Cookie orders of six packages or more between March 22 and March 27!

If you and your troop have additional cookie inventory, you can still have booths, or use girl and troop Digital Cookie links to hit and exceed your goals! Please remember, as always, participation in the Girl Scout Cookie Program is entirely optional. We know that some troops have already completed their sale and we have heard others want to continue.

These are the ways to participate in booth/in-person sales through March 27:

If your troop has inventory and wishes to continue to hold booths or offer girl delivery, you can:

  • Sell at cookie booths already scheduled through March 21
  • Add additional booths, which will be loaded into eBudde this week!
    • We have already secured Harmons and a few other businesses, which will be available in eBudde on Thursday, March 18 at 6:00 p.m. for sign up (no limit on booth signups)
    • Note – we are waiting on confirmation from Smith’s, so please do not approach them
  • Locate and secure permission for additional cookie booth locations between March 22-27 by using a My Sales Form.
    • The following stores are NOT included in this extended week or were not part of our cookie program this year, and may not be approached. These dates are outside of our contractual agreements, and approaching these stores could negatively impact our future partnerships with them.
    • DO NOT APPROACH:
      Walmart
      Associated Food Stores - Ace Hardware, Dan’s, Dick’s, Fresh Market, Lin’s, and Maceys
      Jo-Ann Stores
      Lee’s Marketplace
      Dunkin Donuts

If your troop needs more inventory, you can get more cookies through our Cookie Cupboard:

You may still get cookies through the cupboard by ordering through eBudde and picking up at your scheduled appointment time. We will be extending our Cookie Cupboard hours to include this extra week. Please see the updated Cookie Cupboard hours.

These are the ways to continue to sell via troop and girl Digital Cookie links:

For troops participating in the Digital Cookie Link SHIP ONLY option:

  • Girl Delivery is not an option for troop links that sit on the Cookie Finder. Any order coming in is for direct ship or donation only and will not impact council or troop residual inventory.
  • Ensure your TROOP Digital Cookie link is active and has girl delivery turned off
  • Share your troop link with your personal contacts

For girls participating in the Digital Cookie link SHIP ONLY option:

  • Make sure Girl Delivery is turned off
  • Share your link with personal contacts, on private social media, and with friends
  • The free shipping option for six or more packages can be shared with contacts in Utah and throughout the country, as this promotion is tied to the girl’s link
  • GSUSA will be uploading a new email template for girls to send through Digital Cookie to their trusted contacts in the system, announcing the free shipping promotion
  • This also includes girls participating as a Juliette

For girls who want to sell cookies via their Digital Cookie link with the GIRL DELIVERY option:

  • Sell through your existing inventory, or work with your troop product manager to place Cookie Cupboard orders to fulfill girl delivery orders
  • Please note: If your Troop Product Manager has already contacted the council to turn off Girl Delivery for the rest of the season, this option is not available for girls in that troop.
  • Girls participating as a Juliette may still sell cookies by sharing their digital link

Regarding Activity Credits, troop and service unit incentives:

  • Troops and Service Units will receive incentives for all packages sold through March 27
  • Girls will continue to earn incentives and Activity Credits for all sales through March 27, 2021.
  • ACH pulls will now be moved to April 1
  • All troop allocations, data entry, and rewards must be entered into eBudde by April 8 at 9:59 p.m. MST.
Booths: Availability, Signing Up, & Ordering Cookies

Booth Availability & Signing Up for Booths
To see what booths are available and sign up for booth slots, log in to your eBudde account.

Below is a list of locations that are NOT approved for booths for the 2021 season. We appreciate their previous partnership, respect their current decision, and hope to work with them again. Please do not contact these businesses for booths, as they have opted not to participate this year, and approaching individual locations could jeopardize our relationships in the future. 

  • Associated Food Stores
    • This includes Ace Hardware, Dan's, Dick's, Fresh Market, Lin's and Maceys
  • Dunkin Donuts
  • Jo-Ann Stores
  • Lee's Marketplace

Ordering Booth Cookies
While many of our previous community partners are confirmed and excited to have cookie booths again this year, we have heard from some that they will not be allowing booths due to the current COVID environment. Please adjust your cookie booth orders to only include the inventory you will need for your confirmed booths or other cookie-selling avenues. We do not know what the COVID environment will be in March, so please be conservative with your booth orders. Additional cookies will be available at the Cookie Cupboards beginning February 23, 2021.  GSU will not buy back unsold cookies from the 2021 Cookie program. All council cookie sales end March 21.

Booth Health & Safety Tips

Girl Scout Cookie Booths
Due to the COVID-19 environment, many of our cookie booth partners are choosing not to participate in cookie booths this year. Cookie booths will be allowed following all local, state, and GSU COVID-19 guidelines; if this changes, GSU will send out an update. Local guidelines could look different for each area within GSU. Cookie booths may be conducted in new and traditional ways. Strict adherence to safety is required when utilizing any Cookie Booths. 

Traditional Girl Scout Cookie Booth
Adhering to cookie booth procedures outlined in the 2021 TPM Manual, troops set up in front of participating locations to ask the general public for support of their troop. During a traditional cookie booth, simple variations of the process will be needed. Full hygiene guidance for COVID-19 can be found here.

  • Wear a mask 
  • Wash hands frequently with soap and water 
  • Use hand sanitizer 
  • Stay 6 feet away from customers.   
  • Bring masking tape, cones, or line markers to show where customers should stand. 
  • If you have a rectangular table, consider using it lengthwise rather than horizontally 
  • Only place a single package of each variety on your table for display, or create a menu board 
  • Always keep all girls behind the table – maintain social distancing between girls and between girls and customers. 
  • To fill customer orders, pull cookies directly from the cases behind/under the display. 
  • Make sure to have plenty of bags available. Place all orders into bags to transfer to the customer. It is recommended to use paper bags and other recyclable options for packing the orders. 
  • Implement contactless methods for payment and cookies (see below) 
  • Record the sale according to your troop process and accept payment. If cash is offered, give change as needed and use hand sanitizer immediately after. 
  • If utilizing the credit card option through the Digital Cookie app, ask the customer to hold their card and enter the numbers without handling the card or handing your device to the customer. If customer entry is needed, use a stylus pen. Wipe the pen and device with a sanitizing wipe upon completion and use hand sanitizer. 

Contactless Ideas: 

  • Menu board instead of cookie boxes on the table 
  • Money envelopes to collect money and return change in a new envelope 
  • Bin or basket to transfer cookies to customers touch free 

To maintain social distancing, it is recommended that there be only 2 adults and 2 girls at each booth table.  

Troops may rotate girls throughout their booth shift to give more girls an opportunity to attend a booth.  

Contactless Payment

Contactless Payment
Cash apps are a great way for contactless payment. Cash apps such as Zelle and Square, etc. can be used for contactless payment from a customer to a troop bank account. Take payments over the phone whenever possible.

Venmo Now Accepted!
Troops may now take Venmo for their payments and we encourage all troops to use the Digital Cookie app to take contactless payments at booths and while selling cookies. We know that many of you have been wanting to use this platform, and just recently Venmo made it possible to connect business checking accounts to Venmo. This now makes it possible to connect troop bank accounts to the system. In addition, the previous issue of customers being able to reverse their payment after receiving cookies has been resolved. 

Contactless Tip Sheet

Credit Card Payment through Digital Cookie
Credit card payments can be accepted through the Digital Cookie app. Please check your training materials for detailed instructions.
Contactless Payment with Digital Cookie

Bling Your Booth

Bling Your Booth
If you want to attract lots and lots of customers, it’s time to bling out your cookie booth! Not sure where to begin? Little Brownie has some awesome ideas for you!
Download GSU's Bling Your Booth flyer.

Cookie Cupboards & Cookies on the Go

Cookie Cupboards
Cookie Cupboards are open!
After initial order delivery day, additional cookies are stored and can be picked up from cupboards. NEW for 2021 and due to social distancing requirements, please place your pending cupboard order and pickup time prior to arriving at the cupboard.
2021 Cookie Cupboard Hours - SLC, American Fork, and Ogden Offices
2021 Southern Utah Cookie Cupboard Hours - Through March 21; for cupboard orders March 22-27, call for appointment (801) 836-6991.

NEW - Cookies on the Go
We are excited to announce that we will be offering a weekly cookie delivery to the Tooele, Park City, Heber, and Logan areas! Please see the flyer for your area below for delivery dates and how to request cookies.

Logan Cookies on the Go
Park City/Heber Cookies on the Go
Tooele Cookies on the Go

Cookie Booth Checklist & Resources
Cookie Booth Resources:

Looking for a way to keep your cookie booth inventory organized and accurate? Download the handy Cookie Booth Inventory Tracker template form to help your troop keep track of sales and inventory during your cookie booths!

If I have multiple troops and one girl wants to sell with the other troop, is this possible? Is this possible, and how would I facilitate this?
Yes. This is only possible for troops that are with the same Troop Product Manager. This can be facilitated with a troop to troop transfer. Please keep in mind that when cookies are transferred from one troop to another, the financial responsibility is now on the new troop. The troop product manager must the transfer the corresponding money to the other account in order to cover their cookie bill.
* This does not apply to Juliettes, as Juliettes do not participate with troops. 

“My Sales” Troop Cookie Booths

Troops are encouraged to contact businesses outside of the council secured booth locations to conduct a troop booth at. TPMs need to download the “My Sales” Troop Cookie Booth Form and have the location sign it. Once it is signed the TPM will enter the information into eBudde for approval from GSU. 

“My Sales” Troop Cookie Booth Form

Goal Getter Card

Goal Getter Phase

This is the second part of the cookie program, between when girls turn in their initial orders and when they receive the cookies. Girls may continue to go door-to-door and collect orders using the Goal Getter Order Card as well as through Digital Cookie. Goal Getter orders should be turned in to the troop product manager by February 19 in order for TPMs to enter a cookie cupboard order that can be picked up beginning February 23, 2021.

Goal Getter Order Card

Gift of Caring

Virtual Gift of Caring through Digital Cookie

Customers can purchase Gift of Caring packages through Digital Cookie.  These cookie packages will be ordered and delivered to the Utah Food Bank by Girl Scouts of Utah. TPMs do not need to purchase these cookie packages in their initial orders or from the cookie cupboards.

Troop Gift of Caring

Your troop can reach out to an organization in your community to collect orders for and deliver those donated cookies to through the Troop Gift of Caring program. The troop will decide who to partner with, collect the donations, and personally deliver the donated packages of cookies. It’s a great way to give back while teaching the troop valuable life lessons!

Gift of Caring patches can be purchased through the GSU retail shops!

Printable Resources
Use these resources to help set your cookie booth up for safety and success!

Printing Discount
You can get the Girl Scouts discount at any FedEx Office & Print location in Utah! FedEx associates have asked that you visit their website before calling or visiting so you know what you would like to order. Make sure to tell them you are with Girl Scouts of Utah when you call or visit to place your order. If asked for the account number, please use 0927920255. If you have any issues, please email marketing@gsutah.org. 
* This discount may only be used for Girl Scout-related printed materials, not for personal use.
 
Virtual Cookie Booths
Drive-Thru Cookie Booths

“Drive-Thru” Girl Scout Cookie Booths
Just like finding a troop secured location, you may find a location ideal for a drive-thru booth. This could be a business lot, an open lot, or large location where you could set up a driving path. Make sure it’s easily accessible by car and it can be seen from the road. Just like a regular booth, you will need to get permission from the owner to be there, enter it into eBudde, and have the booth approved. Drive-Thru Cookie Booths allow for limited contact. Please consider the following: 

  • When setting up the location, ensure that girls will be able to stay out of the driving area during all times of the booth. 
  • When delivering the cookies or collecting payment at each car, girls and adults must adhere to all COVID-19 guidance including the use of face coverings, social distancing, and proper hygiene standards. Whenever possible, utilize a touchless process. See payment collection options above. 
  • Immediately following all transactions, use hand sanitizer. 

Safety is our number one priority. During Drive-Thru Booths, safety measures must be increased. Please abide by the following rules. Failure to follow the rules below could result in an unsafe environment for girls.  

  • Drive-thru booths may need to have additional adults depending on booth setup  
  • No more than 4 girls are allowed to be at a drive-thru booth.  
  • Girls must stay behind the table, safely out of drive-thru traffic flow.  
  • Should a girl need to leave their table for any reason, two girls and one adult must accompany girls
  • Daisies and Brownies must have 2 adults plus additional adults to approach vehicles. 
  • Junior to Ambassador may conduct a drive-thru booth with 2 adults or more.  
  • Drive-thru booths cannot be held after dusk.  
  • Girls cannot approach a vehicle alone at any time regardless of age and drive-thru setup  
  • Drive-thru sites must have adequate space for table setup and traffic flow.  
  • Drive-thru sites must not interfere with public traffic flow  
  • Drive-thru sites must not interfere with neighboring business parking  

Locations to consider for a Drive-Thru Cookie Booth: 

  • Mattress stores  
  • Paint stores  
  • Church parking lots  
  • Vacant store lots  
  • Outlying mall parking spaces  

Drive-Thru Cookie Booth Resources

Where Girl Scout Cookie Money Goes

Where does the $5/package go?
 When you buy a package of Girl Scout Cookies, most of the money stays with the Girl Scout you purchased cookies from, her troop, and right here in our local community. Proceeds from the Girl Scout Cookie Program fund new adventures and the life-changing opportunities girls get at Girl Scouts—from educational trips and activities to community projects to spending the summer at camp.

Why Girl Scouts
Recruitment Resources
Troop Leader Digital Toolkit

For Troop Leaders
Earning cookie pins and badges can help girls focus on developing essential skills as they participate in the Girl Scout Cookie Program®. Check out some great resources for activities and badges that can help bring more meaning to her cookie business.
Troop Leader Digital Toolkit

Emergency Numbers

We understand our volunteers and parents may run into situations this Cookie Season that require immediate response from the council. If you are out in the public at a cookie booth, walkabout, or hosting a virtual cookie booth and have urgent questions outside of GSU’s business hours , please use the contact information below for each of the instances described:

Urgent cookie-related questions:
Allison, Product Program Manager, at (801) 891-8395

Urgent questions regarding sensitive topics or media:
Callie, VP of Marketing & Communications, at (801) 608-7003

Girl Scout emergencies, injuries, etc.
24-Hour GSU Emergency Hotline (801) 483-3413

Social Media Toolkit

Social Media Guidelines

Girls can use social networking sites to gather sale commitments from family and friends. Please adhere to the following guidelines for girls/families/troops:

  • You can market to collect indications of interest from family and friends
  • You cannot post a girl’s Digital Cookie link on sites such as eBay, Craigslist, KSL Classifieds, Amazon, NextDoor, Facebook Marketplace, etc.
  • All social media platforms should always be through accounts set to “private”
  • Friends and family or a girl must not market or share a girl’s contact information, sales links, or sales information on public-facing online sites. This also includes social media groups that are labeled as “closed” but include members of the general public (city pages, special interest groups, etc.). This ensures the safety of our girls and adherence to the cookie sale guidelines, as well as the numerous posting guidelines on websites and social media.
  • * Please note – it IS allowed to reply to someone’s post with a comment directing them to send you a private message for a link. You cannot use paid social media advertisements to promote a girl’s link or selling cookies in general.
  • Girls must sign the Girl Scout Internet Safety Pledge before doing any online activities, and all online activities must be under the supervision of an adult
  • Do not expose a girl’s email address, physical address, or phone number to the public
  • Girl Scouts under 13 can use their parent or guardian’s online sites with their approval and supervision
  • Girls over the age of 13 may work in partnership with an adult to market products online, using the social media of the adult or the girl’s social media sites

 

Full 2021 Social Media Guidelines

 

Profile Pictures, Cover Photos, and Posts

Below are profile pictures, cover photos, and graphics and suggested captions for you to use on social media this Girl Scout Cookie Season. Just click the image to download the file, right click on the image to save it, and, for social posts, copy and past the text into your favorite platform. As a reminder, you may not post a girl’s contact information, sales links, or sales information on public-facing online sites. However, you may reply to someone’s comment directing them to send you a private message for a link. You cannot use paid social media advertisements to promote a girl’s link or selling cookies in general.

Social Media Posts

  • 21_MarComm_CookiePromo_LBB_SM

    Suggested Post:
    Smile! It’s Girl Scout Cookie Time! 

  • CookiePhase_ItsCookieTime

    Suggested Post:
    Do a happy dance, Girl Scout Cookie fans! It's officially cookie time!

  • Cookie_Season_GS_Cookies_Are_Here

    Suggested Post:
    The wait is finally over! Girl Scout Cookies are here!

  • VirtualTools_GirlScoutCookieSeasonSafety

    Suggested Post:
    This Girl Scout Cookie Season, we're putting safety first. Ask me about our low-contact and contactless delivery options!

  • VirtualTools_Paper_Doll_Chain

    Suggested Post:
    Online ordering and contactless delivery of Girl Scout Cookies? No problem! We've got this!

  • VirtualTools_DigitalCookieContactlessDelivery

    Suggested Post:
    This Girl Scout Cookie Season, we're putting safety first. Ask me how you can get your cookies with contactless delivery!

Cookie Booth Social Media Posts

  • About_Cookies_Favorite_GS_Cookie

    Suggested Post:
    Do you have a favorite Girl Scout Cookie? Stock up at our upcoming cookie booth!

  • CookieSeason_Socially_Distant_Selling

    Suggested Post:
    Stop by our cookie booth! Girls are ready with hand sanitizer, safety shields, and contactless payment.

  • VolunteerUse_Drive_Thru_Booth

    Suggested Post:
    Pull up to the party at our drive-thru cookie booth! Get your favorites loaded right to your trunk.

Profile Pictures

  • ProudMom_ProfilePicture_2021
  • ProudDad_ProfilePicture_2021
  • ProudVolunteer_ProfilePicture_2021
  • CookieHeart_ProfilePicture_2021

Cover Photos

  • Headers Its Cookie Time
Digital Marketing and Safety Tips
Hashtags & Contests

50 State Challenge

Calling all cookie entrepreneurs! We challenge you to make a Digital Cookie direct ship sale in every U.S. state! Get creative with your digital marketing, and if you can get all 50 states by the end of cookie season, you will receive a $50 Visa gift card! Share your progress using #gsu50states and tag us!
Completed our challenge? Fill out our form

Girl Scout Week - Show off your Small Business
Saturday of Girl Scout Week is all about showing off your small business this cookie season. Share photos of your cookie booths or walkabouts with us on social by tagging us (@gsutah on Instagram or @girlscoutsofutah on Facebook) or using the hashtag #GSUGirlScoutWeek

Cookie Program Dates

General Cookie Season Dates
  • January 16, 2021 - Cookie Program begins; girls start taking orders
  • February 1, 2021 - National ordering link is available to customers; algorithm randomly assigns boxes sold to troops
  • February 20 - March 3, 2021 - Girl cookie delivery (as soon as received)
  • February 23, 2021 - Cookie cupboards open
  • March 5-21, 2021 - Cookie booths & Grubhub delivery available
  • March 21, 2021 - Cookie Program ends
Detailed Calendar
  • September 15, 2020 - Service Unit Product Program Representative (SUPPR) Agreements due to GSU
  • October 1, 2020 - Troop Product Manager (TPM) and ACH Debit Agreement form due to GSU (All troops are required to authorize ACH debits to participate in the Cookie Program.)
  • November 1, 2020 - Cookie materials begin to ship to SUPPR
  • November 7, 2020 - Service unit training online
  • November 10, 2020 - Service unit training online
  • November 14, 2020 - Service unit training online
  • December 15, 2020 - Troop registration deadline; troops registering after this date sell at SU discretion
  • January 5, 2021 - Juliette virtual training
  • January 6, 2021 - Juliette virtual training
  • January 7, 2021 - Juliette virtual training
  • December 2020 to January 9, 2021 - TPM/Troop leader trainings
  • December 2020 to January 16, 2021 - Cookie rallies
  • December 2020 to January 15, 2021 - Parent/Girl training
  • January 16-31, 2021 - Cookie Program begins; order taking for initial order phase
  • January 22, 2021 - Service unit delivery station information deadline
  • January 23, 2021 - eBudde Booth Scheduler Early Bird Fast Pass opens at 8:00 a.m.
  • January 24, 2021 - eBudde Booth Scheduler Early Bird Fast Pass closes at 8:00 a.m.
  • January 26, 2021 - eBudde Booth Scheduler Round 1 opens at 6:00 p.m.
  • January 27, 2021 - eBudde Booth Scheduler Round 1 closes at 6:00 p.m.
  • January 28, 2021 - eBudde Booth Scheduler Round 2 opens at 6:00 p.m.
  • January 29, 2021 - eBudde Booth Scheduler Round 2 closes at 6:00 p.m.
  • January 30, 2021 - eBudde Booth Scheduler open for remainder of program at 8:00 a.m.
  • January 31, 2021 - Order taking for initial order phase ends
  • February 1, 2021 - Order taking for goal getter phase begins
  • February 2, 2021 - TPMs enter girls' initial orders into eBudde by 8:00 p.m deadline
  • February 4, 2021 - Service units verify troop orders in eBudde by 8:00 p.m.
  • February 19-21, 2021 - National Girl Scout Cookie Weekend
  • February 20-27, 2021 - Service unit cookie delivery
  • February 20 - March 3, 2021 - Girl cookie delivery (as soon as received)
  • February 23, 2021 - Cookie cupboards open
  • March 1, 2021 - "Troop 'My Sales' Cookie Booth Agreement" forms due to GSU
  • March 5-21, 2021 - Cookie booths begin
  • March 11, 2021 - First ACH debit by council ($1.00/package of initial order less digital cookie payments)
  • March 21, 2021 - Cookie Program ends
  • March 22, 2021 - Girl money due to TPM
  • March 23, 2021 - TPMs submit all booth allocations and rewards in eBudde by 8:00 p.m.
  • March 25, 2021 - Service unit final rewards submitted in eBudde by 8:00 p.m.
  • March 26, 2021 - Final ACH debit by council (remaining balance owed)
  • April 1, 2021 - Troop Cookie Envelopes due to GSU
  • Week of May 2, 2021 - Activity Credits mailed
  • Week of May 2, 2021 - Girl/Troop rewards shipped from Little Brownie Bakers to service units
  • June 5, 2021 - 350+ Cookie Celebration at Cowabunga Bay

Download a copy of the 2020-2021 Cookie Program Calendar.

Grubhub Booths

Information

A new national partnership between GSUSA and Grubhub has been established for the 2021 Girl Scout Cookie Program! GSUSA and Grubhub have created a girl-led, hands-on experience in managing e-commerce for Girl Scout Juniors, Cadettes, Seniors, and Ambassadors.

Girl Scouts will have the opportunity to sign up for Grubhub booths at all three Girl Scouts of Utah office locations: Ogden, Salt Lake City, and American Fork. Girls will take contact-free pickup and delivery orders through Grubhub, which will be available on select dates during cookie booth season (March 5-21, 2021).

Junior, Cadette, Senior, and Ambassador Girl Scout troops interested in participating in a Grubhub booth may select time slots in eBudde, as they have been set up as council booths. Training will be provided to older Girl Scouts (Juniors, Cadettes, Seniors, Ambassadors), and volunteers. 

Full Grubhub FAQs

General FAQs

Why is Girl Scouts selling cookies on Grubhub?
Given the current COVID-19 pandemic, this season, GSUSA is collaborating with food ordering and delivery platform Grubhub so girls have an additional way to facilitate contact-free cookie orders.

How does my Grubhub purchase benefit girls?
All proceeds from Grubhub orders stay locally with Girl Scouts of Utah and troops. This is a hands-on experience in managing e-commerce, where local Girl Scouts will track and fulfill orders, manage inventory, and more, all using Grubhub’s back-end technology. And as always, the proceeds benefit the troop and council while providing another innovative way to safely run the cookie program virtually. Girl Scout Cookie earnings are what keep Girl Scouts thriving in communities across the country by powering life-changing leadership experiences, community projects, and more. Any tips to drivers go directly to Grubhub drivers, and any service fees go to Grubhub.

Each troop who works the Grubhub booth will receive the allocations and credits from all sales during that booth time. Girl Scouts of Utah will provide the cookies, and will allocate the cookies sold to the troop, just as if they had sold at a traditional cookie booth. The troop leader will then be responsible for allocating the cookie sales to the girls who participated in the Grubhub booth.

Did GSUSA or Girl Scouts of Utah pay Grubhub for this?
For the 2021 cookie season, Girl Scouts is collaborating with Grubhub nationally to enable selling of cookies on the Grubhub platform. GSUSA/local councils are NOT paying Grubhub for the partnership and appreciates Grubhub for waiving fees to sell on the platform. Consumers may still pay service fees for delivery, the price of the cookies, and any tips to the driver. Proceeds of cookie purchases stay local to support local troops.

Is the Grubhub partnership with Girl Scouts an ongoing partnership?
Currently, the collaboration between GSUSA and Grubhub is for the 2021 cookie season. In Utah, the Grubhub partnership will end on March 21, when the last cookie booths are held for the season.

Are the prices of cookies the same across the country?
Each of the 111 Girl Scout councils sets its own price based on its needs and knowledge of the local market. Today's prices reflect both the current cost of cookies and the realities of providing Girl Scout programming in an ever-changing economic environment. Remember—the proceeds stay with Girl Scouts of Utah, powering amazing experiences for girls in our area.

How are Girl Scouts still involved in this process/what do they learn?
A hands-on experience in managing e-commerce, local Girl Scouts will track and fulfill orders, manage inventory, and more, all using Grubhub’s back-end technology. Through the process, girls build people skills by working together as a team, learn decision-making skills by taking the lead in business operations, and develop business ethics by making sure they meet customers’ needs and expectations.

Is Grubhub profiting off the Girl Scouts sales/ do they take a cut?
For 2021, Grubhub is waiving the fees normally charged to restaurants and suppliers that sell on the Grubhub platform. Grubhub will charge consumers fees for delivery of cookies. Any tips to drivers go directly to drivers, and any proceeds from your purchase goes to Girl Scouts of Utah.

Will girls be packing deliveries safely? What guidelines are in place to protect from COVID?
We are following all local and state guidelines for safety during the cookie season in all activity that involve social interactions, whether selling at an in-person booth or working together to prepare for selling on Grubhub (wearing masks, staying socially distant, etc).

Are there purchase minimums?
To purchase Girl Scout cookies on Grubhub, there is no minimum purchase on cookies. However, there are sometimes perks (promotions) run by Grubhub such as free delivery which require a minimum purchase, set by Grubhub, to quality for the perk.

I don’t see (Toast-Yay! Cookies/Other Flavor) available my order menu – why don’t I see all the flavors being sold?
Cookie availability varies across the country, so the cookies you see on the Grubhub platform in your area are the varieties that are currently sold by and available from Girl Scouts of Utah. The Toast-Yay! Cookie is not available from our baker.

What are the operating hours for each Grubhub booth location?
Grubhub booth locations will operate Thursdays and Fridays from 4 p.m. to 8 p.m. and Saturdays and Sundays from 12 p.m. to 8 p.m., except for American Fork, which will be closed on Sundays.

What are the dates for each Grubhub booth location?
Grubhub booths will start on Friday, March 5. Dates are subject to change.

What is the delivery area/radius for each Grubhub booth location?
Grubhub aims to service diners within a 20-mile drive from each location.

Where will Grubhub booths be located?
Grubhub booths will be located at the Salt Lake City, American Fork, and Ogden council offices.

Why are Grubhub booths limited to the office locations?
Per GSUSA and Grubhub policy, all Grubhub booths need to be on a council property within Grubhub delivery service areas, and with Girl Scouts of Utah staff present.

Who can participate in the Grubhub booths?
Grubhub booths are for Juniors, Cadettes, Seniors, and Ambassadors only. Troops who meet these criteria may book a book through eBudde, as they would a cookie booth in front of a storefront.

Why are only older girls allowed to participate in Grubhub booths?
Per GSUSA and Grubhub, all Grubhub booths need to be girl-led and each location will be responsible for accepting and managing orders on a tablet. Additional training and volunteer/girl responsibility are required.

What fees are diners responsible for paying when ordering?
Diners are responsible for paying a Service Fee, Delivery Fee, and Small Order Fee (only for orders under $10), along with an optional driver tip for delivery orders.

Is there a recommended minimum order amount for delivery orders?
No - diners may order as few as one package of cookies.

Do diners have the option to pay cash for orders?
No, all orders are required to be placed electronically via the app and/or website and paid for with credit/debit cards.

Who supplies the cookies for the orders?
All Grubhub cookie orders will come out of the Girl Scouts of Utah inventory.

FAQs for Participating Troops

Can troops sell cookies to walk-up customers while operating a Grubhub booth?
Yes, however, it must be run through Grubhub. For example, if a customer walks up to the office while the Grubhub booth is operating, that customer may place a "pick up order" from Grubhub. Girls will then fill the order for the customer.

How many girls and adults can participate in a Grubhub booth?
During this COVID environment, there may be no more than 2 adults and 2 girls at any Girl Scout Cookie Booth, including Grubhub booths. Please keep in mind that there will also be a GSU staff member on site. This staff member does not count as one of the adults. 

Can the restrooms in the office buildings be used?
Yes – the building and cookie cupboards will be open to cookie sellers, so restrooms inside may be used. Please keep in mind that all COVID-19 rules and hygiene should be followed.

Where and when will additional training be offered?
Additional training will be provided to those troops who book Grubhub booths. Once dates and times have been confirmed with the council and the Troop Product Manager, a training will be provided virtually.

Is the additional training for girls or troop leaders or both?
The additional, virtual training will be for all those attending the Grubhub booth, to include both girls and adults managing the booth.

What is needed to accept and process orders? Will equipment be provided at Grubhub booths?
A Grubhub tablet will be provided to each Grubhub booth location to use for accepting and processing orders.

Is there any additional equipment that will be provided to Grubhub booths?
Yes, each Grubhub booth will be provided with a stapler (to staple shut the delivery bags), staples, delivery bags, portable charger, and any Grubhub signage. There will also be thank you cards for girls to fill out and include with each order.

If a Grubhub booth location runs out of cookies, can they turn on/off a product?
Yes - you can Archive Cookie Boxes per variety within the Menus Feature on the tablet to mark an item as unavailable.

Can troops decline orders if they do not have the inventory to fulfill that order?
Yes, troops have the ability to cancel orders if there is not enough stock to fulfill the order. If a troop runs out of stock, they will also have the ability to hide menu items to prevent future order cancellations from occurring. Additionally, you can also press the “Stop Taking Orders” button to bring your menu offline.

In the event a driver picks up an order, but does not complete the delivery, what is the process to manage lost inventory?
The Grubhub booth location would be paid in full for the order. Grubhub would issue a full refund to the diner on our behalf.

What is the refund process if the customer is not satisfied with the product, or the wrong product is delivered?
When an issue arises after delivery has been completed, diners will be instructed to call/chat/email Grubhub Customer Care directly. If refunds are issued, they will be visible within our Grubhub for Restaurants portal.

What is the Grubhub policy if a diner reports a missing item?
If a diner reports an item missing from their order, our policy is to refund the diner on behalf of the Grubhub booth location. If you believe the diner report was incorrect, and the item was packed within the order, please reach out to the Grubhub Elite Care team to dispute the adjustment. Elite Care team: (1-877-866-4482) or EliteCare@grubhub.com

Can Grubhub booths send thank you cards or fliers with “more cookie” options within the order bags for delivery orders?
GSU will be providing these materials, which will adhere to the guidelines and agreement between GSUSA and Grubhub. These materials will include a Thank You card, to be filled out by the girls from the troop; membership materials; and more. Per the agreement, we will not be including information on how to order more cookies, other than through Grubhub.

Will councils have access to consolidated data and reporting (i.e. sales/order by council, sales by variety, sales by hour, etc).?
Yes - Grubhub for Restaurants access will be provided for reporting purposes.

Do Grubhub booths have the option to add a Gift of Caring Donation box to their Grubhub menu?
No, there will be no Gift of Caring option for Grubhub. This will not show as an ordering option for customers.

Will drivers be able to earn tips for these orders?
Drivers have the ability to earn tips for each Grubhub order.

Will the drivers be given any instructions about working with this girl program?
Yes, Grubhub will be sending out a driver communication ahead of our partnership launch in 2021.

Will cookie opportunities show to customers in Grubhub if they are outside the delivery zone?
Grubhub's delivery radius is typically between 15-20 minutes’ drive time from the order pickup to the diner. This is subject to change based on traffic patterns. Locations will show to all diners, including those outside of the delivery radius.

How much lead time is needed to turn off Grubhub for a shift and not have it affect any orders?
You can adjust operating hours within the "Hours" tab in Grubhub for Restaurants at any time. Once changes are made, they will update to your Diner-facing menu within 5-10 minutes. If there is an urgent need to stop taking orders for the remainder of the day, you can click the "Stop Taking Orders" button on the Grubhub tablet, which will close your location for the remainder of the business day - the location will automatically re-open for the next scheduled open hours.

Will it be up to individual councils to spread the word, or will there be some kind of advertising done on Grubhub's behalf?
Grubhub will be marketing the partnership nationally to spread the word, and will also be providing a Marketing Toolkit to the participating councils. Girl Scouts of Utah will be promoting and advertising Grubhub in the participating areas.

Forms & Council Resources

Please note, the positions previously known as Service Unit Cookie Manager (SUCM) and Troop Cookie Manager (TCM) are now referred to as Service Unit Product Program Representative (SUPPR) and Troop Product Manager (TPM). 

TPM Forms & Resources

Not registered as a Troop Product Manager yet? This Product Program Manager Guide will walk you through the registration process!

Cookie Pickup Information
We have heard from many of you that there may still be some confusion regarding the warehouse pickups scheduled for Saturday, February 20, so we have compiled this information in one easy-to-use document for service units and troops. Please read the entire FAQ document.

New Troop Product Managers
New to the Girl Scout Cookie Program? The 2021 Cookie Rookie Guidebook will help you get started! Plus, learn how you can rally troop families for cookie season.

Product Manager Agreement Form
Troop Product Managers are required to complete the Troop Product Program Manager Agreement form to gain access to the eBudde cookie system. This system will allow you to enter your troop’s orders, view your sales, and follow along with all the phases of the cookie program. Access to the site will not be granted until the agreement form has been completed.

2021 Troop Cookie Manager Manuals

The Troop Cookie Manager Manual is your go-to resource for all things cookies, including cookie cupboard locations, important dates, and tutorials.

Parent/Guardian Permission and Responsibility Agreement Form

Financial Forms

 

SUPPR Forms & Resources

Resources for Service Unit Product Program Representative

SUPPR Agreement Form
2021 SUPPR Training

COVID Forms

GSU has added new permission forms. Be sure to complete the necessary forms where appropriate to acknowledge COVID risk:

Council COVID Assumption of Risk, Release & Waiver
Parent/Guardian Permission Form for Troop Use
COVID Symptom Check

Council Trainings & Webinars

Troop Product Manager Training

This Training can be used by SUPPRs to train their Troop Product Managers. It is also a great resource for TPMs to look back on when they have questions. Troop Product Managers should let their SUPPRs know when they have completed this online training resource.

Troop Product Manager Training - PowerPoint
Troop Product Manager Training - PDF

SUPPR Training 

This training is used by GSU to train the Service Unit Product Program Representative. It is also a great resource for SUPPRs to look back on when they have questions.

2021 SUPPR Training

Girl and Family Training 

This PowerPoint can be used by TPMs to train their girls and parents.  You may edit this training to fit your needs and add in specific information that pertains to your troop such as dates and cookie delivery times.

Girl and Family Training - PowerPoint
Girl and Family Training - PDF

Juliette Girl and Family Training

This training is specifically for Girls and Families participating in the Cookie Program as Juliette Girl Scouts. All Juliette families are required to complete this training, even if they sold in past years.

Juliette Girl and Family Training
Note: this training is for girls selling cookies through the Juliette program; it is NOT a substitute training for girls selling in troops. 

eBudde Communications

Emails sent through eBudde will be archived here. Check back for updated communications!

January 12, 2021 Email
January 21, 2021 Email

You're invited to join the world of Girl Scouts! Join Us
Play. Grow. Explore. Girl Scouts. Learn More.
VolunteerRecruitmentEvent_2021 170x320