Delivery and Collection of Payment
Prior to beginning
any deliveries, separate orders by customer name into bags and mark
each bag with the contents, customer name, and amount to be collected.
Call or text the customer to arrange a time to deliver their cookies
and discuss payment options.
Upon arrival at the customers location, call or text to alert them
that you are there. Place the order by the door and back up a safe
distance. Then, collect payment—more details are available below. Note
that the payment has been collected on your order card or in
your Digital Cookie app.
If the customer has already paid for their order, you can deliver
the cookies using a contactless porch drop. Call or text the customer
when you have delivered their cookies.
Consider scheduling trunk pick-ups at a central location and
scheduling customer pick-up times to minimize the number of people
there at once.
Thank the customer for their order. We suggest leaving your contact
information to let them know how they can purchase additional Girl
Scout Cookies until March 27, 2022. After each delivery, use hand sanitizer.
Cash apps are a great way for
contactless payment. Cash apps such as Zelle and Square, etc. can be
used for contactless payment from a customer to a troop bank account.
Take payments over the phone whenever possible.
Note: Venmo is not an accepted form of payment.
Credit Card Payment through Digital Cookie
payments can be accepted through the Digital Cookie app. Please check
your training materials for detailed instructions.
Contactless Payment with Digital Cookie
Fees Associated with Credit Card Payments
GSU is covering all credit card fees incurred through the
Digital Cookie app this year. Other cash apps, such as Zelle or
Square, can be used to collect payment. However, if using cash apps
other than Digital Cookie, the user will be responsible to cover any
GSU highly recommends cashless payments. Digital Cookie or
using a cash app are the best ways to collect payment. However, if the
only form of payment a customer has is cash, you must collect the cash
in a safe manner while maintaining social distancing. Girls can ask
the customer to place the money in a secure location, maintain social
distancing to retrieve the payment and leave the cookies.
Suggestions for collecting cash:
- Consider using a small basket to place near the door so
customers can place their money in it and social distancing can
- Consider using a fishing or bug net to collect
the money from the customer, then provide change in the
Acceptance of checks is at the
discretion of the Troop Leader. If the customer is paying with check
during delivery, collect the check in a safe manner while maintaining
In-Hand Sales of Girl Scout Cookies
Girls can take Girl
Scout Cookies to sell directly to customers. When participating in
this manner, girls and adults must adhere to all COVID-19 guidance,
including the use of face coverings, social distancing, and proper
hygiene standards. Whenever possible, utilize a contactless process.